Manage Chat Conversations
Each canvas can hold several conversations with the agent. Start a new one for a new idea, and come back to earlier ones whenever you like.
Before you start
- Your conversations are private: only you see them, and each one belongs to the canvas it was started on.
- A conversation is saved once you send its first message.
- You can’t switch, start or archive conversations while the agent is still working on a reply.
The whole flow
Watch it once, or click a step under the replay to jump to it.
5 stepsNew chat, switch, rename, archive and restore
Start a new chat
Click New chat (the + at the top of the chat). A separate conversation starts, called New conversation until you send something. Your earlier conversations are kept.
Switch conversations
Click the conversation’s name at the top left of the chat (Choose conversation). The list, Conversations on this Canvas, shows each conversation with the date of its last message, and a check mark next to the open one. Click one to open it.
A draft you haven’t sent yet stays in the list as Unsent draft, so you can go back to it.
Rename a conversation
In the list, click the pencil next to a conversation. In Rename conversation, type a new name of up to 80 characters, then click Save or press Enter.
Archive a conversation
In the list, click the archive button next to a conversation. It leaves the list, but it isn’t deleted.
Restore a conversation
At the bottom of the list, click Archived conversations. Each archived conversation reads Restore conversation: click one to bring it back. Click Back to conversations to return to the main list.