Fix: Can’t Sign In or Get Past a Gate
Before Gavana opens, it checks that you’re signed in and that your email is confirmed, and, when approval applies, that your account is approved. Find the message you see below.
The sign-in page says Sign-in unavailable
You clicked Continue with Google, came back to Gavana, and a red box titled Sign-in unavailable shows one of these messages.
| Message | Cause | Fix |
|---|---|---|
| Google sign-in did not finish. | You closed or cancelled the Google window | Click Continue with Google again |
| Google sign-in could not be verified. Please try again. | The sign-in started in another tab, or the browser didn’t keep its sign-in data | Start again from one tab, and allow site data for Gavana |
| Use a verified Google account to access Gavana. | Google hasn’t verified that account’s email address | Sign in with a Google account whose email is verified |
| Too many attempts. Try again in a bit. | Several sign-ins in a short time | Wait a few minutes, then try again |
| Network failed. Check the connection and try again. | Your connection dropped | Check your connection and try again |
Any Google account with a verified email can sign in. Signing in doesn’t give you access to someone’s workspace or canvas; they still have to share it with you.
Checking session stays on screen
Checking session shows while Gavana restores your sign-in, usually for a moment. If your sign-in has ended, Studio keeps working without an account, and a canvas or Settings shows a sign-in window instead; once you sign in, you’re back on the page you asked for. If it stays on screen, reload the page.
Confirm your email
New accounts confirm their email address once. The screen says Open the secure link sent to your address.
- Open the newest email from Gavana and click its link.
- On the page that opens, click Confirm account. Gavana opens in that tab.
- If your first tab still shows Confirm your email, click I confirmed — check again there.
No email? Check spam, then click Resend email. If the screen shows Send confirmation email instead, click that.
Confirm your emailGet past the confirmation screen
Other versions of this screen:
- Confirmation email failed: Gavana couldn’t deliver the email. Click Resend email. Your account is safe.
- Confirmation link expired: click Resend email for a fresh link.
The confirmation link doesn’t work
These appear on the page the email link opens.
| What you see | Fix |
|---|---|
| Account confirmed | The account is already confirmed. Click Open Gavana |
| Confirmation link expired | Click Open Gavana, then Resend email for a fresh link |
| Confirmation unavailable | The link is wrong, used up or no longer valid. Click Open Gavana and request a fresh email |
| Sign in with Google | You’re signed out. Sign in with the address the email went to, and you come back here |
| Use another Google account | You’re signed in with a different account than the one being confirmed. Switch to the right one |
| This browser could not preserve the secure confirmation link. Allow session storage and try again. | Your browser blocks site data, often in private windows. Allow it, or open the link in a normal window |
Waiting for approval
The screen says Your request has been sent to the Gavana team. You will be able to sign in as soon as an administrator approves it.
Some accounts need approval from the Gavana team before they can use the app. If yours does, you see this screen until an administrator decides. There’s nothing to fill in; come back later and Gavana opens once you’re approved. If you signed in with the wrong account, click Sign out and sign in with the right one.
Access was not approved
The screen says A Gavana administrator reviewed this account and did not approve it. Contact the team if you think that was a mistake.
Contact the Gavana team if you think it’s a mistake. To try a different account, click Sign out. The Signed in as line shows which account was refused.
Your session expired while you worked
Your Gavana session has expired. Refresh the page and sign in again. can appear on a generation card. Reload the page, sign in again if asked, and run the generation again.