Send a Feature Request
Feature request sends your idea, or a problem you keep hitting, straight to the Gavana team from inside the app.
Before you start
- Sign in to Gavana. You can send a request from the canvas library or from inside a canvas.
The whole flow
Watch it once from the library to a sent request, or click a step under the replay to jump to it.
4 stepsTell the Gavana team what you need
Open the Help menu
At the bottom of the sidebar, next to your workspace name, click Help (the ? button). The menu holds Help center, which opens this site, and Feature request.
Choose Feature request
Click Feature request. A window titled Feature request opens. If you opened it from inside a canvas, a From: label under the title names that canvas, and the team can open it to see what you mean.
Write a title and details
Under Title, say in a few words what Gavana should support (up to 120 characters). Under Details, describe the workflow, what gets in the way, or what you expected to happen (up to 3,000 characters).
Send the request
Send request turns on once both fields have text. Click it, or press Cmd + Enter (Ctrl + Enter on Windows). Gavana confirms with Feature request sent.
More you can do
Open it from the library’s menu
In the canvas library, click More library actions (the … button at the top right) and choose Request a feature. It opens the same window.
From the libraryAnother way to open the same window
Send it from inside a canvas
In a canvas, open the sidebar with the Gavana mascot at the top left (or Cmd + B), then use Help and Feature request at the bottom. The request carries the canvas name, which helps when you’re describing something on that canvas.
If sending fails
The window stays open with your text, and Gavana shows why, for example Feature request timed out. Check your connection and try again. Check your connection and click Send request again.