Fix: Images Show Up but the Canvas Is Missing

Symptom

In the All Members admin view, a member may show images but 0 canvases—or a canvas you expect to see is not listed.

Why this happens

Images and canvases can have different save histories. For example, a canvas may have been deleted, its original device may not have finished syncing, or older work may have left images without a recoverable canvas record. This symptom does not by itself prove that data was reset.

Causes to check, in order

The canvas was deleted — images can remain available after a canvas is removed.
Sync was interrupted — the original device may still have an unsynced version.
Older work is incomplete — some older images may not have a recoverable canvas record.

How to recover

Ask the owner to open Gavana on the device where the canvas was last edited and check its sync status.
Check for an export of the canvas (see Export a Canvas) taken before the issue occurred.
Check the visible canvas history when it is available.
If the canvas cannot be recovered, rebuild it from the surviving images in a new canvas.

What not to assume

Do not conclude that an account was reset based on this symptom alone. Record the affected account, approximate canvas title, date, and any export or screenshot, then contact support with that information.