Fix: Gavana or a Canvas Won’t Load
Find the message on your screen. Each one says what Gavana could not do, and most clear with a reload or the right account.
This workspace could not be loaded
Shown: Gavana’s mark with This workspace could not be loaded, Check your connection, then try again. and a Retry button, instead of your library or Settings.
Cause: Gavana waits for your open workspace before it shows the page, and gave up because the workspace didn’t answer in time. This is almost always the connection.
Fix: Check your connection and click Retry, which reloads the page. If the workspace answers while this screen is up, Gavana switches to it by itself.
Your personal workspace opened instead
Shown: That workspace is not available to you any more (it was deleted or you were removed), so your personal workspace is open.
Cause: The link, or the workspace you last had open, points to a workspace that was deleted or that you were removed from.
Fix: Ask the workspace’s owner to invite you again. Until then, your own work is in your personal workspace. Use the workspace switcher at the bottom of the sidebar to open another workspace you belong to.
Canvas unavailable
Shown: Canvas unavailable and This canvas does not exist for this account, or it has not been shared with you., with the account you’re signed in as, Back to canvases and Try again.
Cause: The canvas link is wrong, the canvas was deleted, or it hasn’t been shared with the account you’re using.
Fix:
- Check the Signed in as line. If the canvas was shared with another of your accounts, open the account menu at the top right, choose Log out, and sign in with that one.
- Ask the owner to share it with your address. See You Can’t Edit a Shared Canvas for how sharing works.
- Click Back to canvases to look for it in your library. See A Canvas Is Missing.
Could not load canvas
Shown: Could not load canvas and Gavana could not verify this canvas right now. Check your connection and try again.
Cause: Gavana couldn’t check the canvas right now, usually because of the connection.
Fix: Click Try again.
The canvas closed while you were working
Shown: This canvas was deleted, or you no longer have access to it., and you’re back in the library.
Cause: While you had it open, the owner deleted the canvas, made it private, or removed you from its workspace. Gavana closes it so your changes don’t go somewhere they can’t be saved.
Fix: Ask the owner whether the canvas was deleted or made private, and to share it with you again if you still need it.
Something went wrong
Shown: Something went wrong and Gavana hit an unexpected error. Try again, and it usually clears., sometimes with a Reference code.
Cause: An unexpected error in the page. Gavana reports it to the team automatically.
Fix: Click Try again. If it comes back, send a feature request describing what you did, with the Reference code if there is one.